RESERVATION TERMS AND PRIVACY POLICY

GENERAL RESERVATION TERMS AND CONDITIONS

1. INTRODUCTION

The purpose of this document is to inform you about the general conditions applicable to the processing of reservations through the Website www.fincaseguro.com (hereinafter “the Website”).

On the Website, you will find information regarding room availability, rates, and services. Reservations are formalized directly between the user and the company operating the agrotourism business, namely “Finca Seguró”. By making a reservation—whether through the website or by direct contact—a contract is created between the user and Finca Seguró Bodega S.L.

Processing a reservation implies full and unconditional acceptance of the legal notice, the privacy policy, and these general conditions in their latest version. Therefore, we advise you to read these conditions before formalizing your reservation, every time you access our website, as the Website reserves the right to change, modify, add, or remove parts of these conditions at any time.

2. LEGAL REGULATION

These general conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions; Legislative Royal Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws; Law 34/2002, of July 11, on Information Society Services and Electronic Commerce; as well as all applicable tourism regulations and, subsidiarily, the Civil Code and the Commercial Code.

3. CLAUSES

The formalization of reservations through the Website is subject to the following clauses:

3.1. DECLARATIONS:

THE USER DECLARES:

To be of legal age and have full capacity to formalize the reservation, stating that they understand and comprehend all the conditions found on the Website.
That the data provided when formalizing the reservation are true, complete, and concise.
That they confirm the requested reservation, especially the indicated dates, the number of rooms, people, accommodation, and the chosen meal plan.

3.2. ACCESS TO THE WEBSITE

Access to this Website is the responsibility of the user.

3.3. CONTRACTING OF PRODUCTS AND SERVICES THROUGH THE WEBSITE:

The reservation includes the services detailed according to the reservation conditions stipulated on the page from which said reservation is requested or formalized. These general conditions must be accepted by you before formalizing the reservation. The contract may be validly formalized in any of the languages available on the Website.

3.4. THE RESERVATION FORMALIZATION PROCESS ON THE WEBSITE DEVELOPS IN THE FOLLOWING STEPS:

Availability: Search for dates, number of people, and rooms.
Selection: Choice of room type, rate, and additional services.
Data Collection: Collection of client data and card details and, where applicable, payment via a virtual payment gateway (virtual POS).
Confirmation: Reservation confirmation.

Once the reservation is made, the emails and logs generated by the operation will be archived. The client will receive the details of their reservation by email, along with a number that will identify it (booking reference/locator).

3.5. PRICE AND PAYMENT:

The conditions, price, and payment of the projected stay are those expressly determined in the rate conditions included on the page where you make the reservation. Promotions and offers will only be valid for the time they remain accessible to the service recipients. The prices indicated on the Website are Retail Prices, VAT included. The transaction will be carried out in EUROS, regardless of the client’s country of origin.

3.6. CANCELLATIONS/MODIFICATIONS OF RESERVATIONS, NO-SHOWS, AND DAMAGES

If the selected rate does not provide for special cancellation conditions, the following rules apply:

Full refund for cancellations made up to 7* days before check-in. After these 7* days, but before the check-in date, a 50% refund will be issued.
Guests who have booked less than 7 days before the check-in date will receive a full refund for cancellations made within 48 hours of booking and at least 2 days before the check-in date. After that, the same rules as above apply.
No refund will be issued from the start of the scheduled stay.
Exceptions for holiday periods:
- For the holiday period from December 23 to January 6, the deadline for a full refund is 20 days (instead of 7 days).

All charges applied will be made to the bank card provided in your reservation. You expressly consent to the execution of such charges to cover possible penalties for cancellations, no-shows, and applicable damages.

3.7. NOTIFICATIONS

All notifications, requirements, requests, and other communications to be made by the parties in relation to these general conditions must be made via email or through the contact form available on the website.

3.8. NULLITY OF CLAUSES

If one or more of the clauses included in these general conditions are declared totally or partially null or ineffective, this will only affect said provision or the part that has been so declared, with the general conditions remaining in force in all other respects, and such provision, or the affected part thereof, being considered as not written.

3.9. ACCEPTANCE

The request and formalization of the reservation necessarily imply that each and every one of these general conditions, considered as an integral part of the reservation and completed with the rate conditions and the applicable specific legislation, are expressly accepted by you.

3.10. APPLICABLE LAW AND COMPETENT JURISDICTION

This contract shall be governed by Spanish law. For any controversy that may arise regarding its validity, execution, compliance, or termination, in whole or in part, the parties, with express waiver of their own jurisdiction if they have one, expressly submit to the jurisdiction and competence of the Courts and Tribunals of the Province of Alicante (Spain).

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I. PRIVACY POLICY

Please read this privacy policy carefully. In it, you will find important information about the processing of your personal data and the rights recognized to you by current regulations in the matter. We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with potential legislative or jurisprudential changes. If you have any doubts or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.

You declare that the data you provide us, now or in the future, are correct and truthful, and you commit to communicating any modifications to them. In case you provide personal data of third parties, you commit to obtaining the prior consent of the affected individuals and informing them about the content of this policy.

1. WHO IS THE DATA CONTROLLER?

Data Controller: FINCA SEGURÓ BODEGA S.L. with Tax ID (C.I.F.) B-54516398
Postal address: Finca Seguró s/n, Buzón 6, E-03579 Sella (Alicante)
Email: privacidad@fincaseguro.com

2. FOR WHAT PURPOSE WILL WE PROCESS YOUR DATA? The data will be processed for the administrative and economic management of the relationship you maintain with us and the fulfillment of our legal obligations. Likewise, we will process your data to keep you informed about our promotions and services.

3. HOW LONG WILL WE KEEP YOUR DATA? In general, we keep your data during the validity of the relationship you maintain with us and, in any case, during the periods provided for in applicable legal provisions and for the time necessary to address possible liabilities arising from the processing. We will delete your data when they are no longer necessary or relevant for the purposes for which they were collected. Data processed for commercial purposes will be kept active as long as you do not request their deletion.

4. LEGAL BASIS FOR PROCESSING The legal basis for the processing of your personal data is the fulfillment of our legal obligations, as well as our legitimate interest in promoting our products or services and, if you have so indicated, your authorization to receive our communications by electronic means.

5. TO WHOM MAY WE DISCLOSE YOUR DATA? Your data will only be disclosed to third parties by legal obligation or when necessary for the provision of the requested services.

6. WHAT ARE YOUR RIGHTS? You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access them. You may also request that your data be rectified if they are inaccurate or that incomplete data be completed, as well as request their deletion (right to erasure) when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Under certain circumstances, you may request the restriction of the processing of your data. In such a case, we will only process the affected data for the formulation, exercise, or defense of claims or for the protection of the rights of other persons.

Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data, except for compelling legitimate grounds that override your interests, rights, and freedoms, or for the formulation, exercise, or defense of claims.

You may revoke the consent you have given for specific purposes, without affecting the lawfulness of the processing based on consent prior to its withdrawal, and file a claim with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD).

We inform you that the European General Data Protection Regulation (GDPR) also recognizes your right to data portability.

To request your removal from processing for commercial purposes, you can send an email to the following address: privacidad@fincaseguro.com.

To exercise your rights, you must send us a request accompanied by a copy of your national identity document or other valid document that identifies you, by postal or electronic mail to the addresses indicated in the section “Who is the Data Controller?”.

You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency at: http://www.aepd.es/.

II. MARKETING PRIVACY POLICY

This privacy policy applies to our commercial communications.

Please read it carefully. In it, you will find important information about the processing of your personal data and the rights recognized to you by current regulations in the matter.

We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with potential legislative or jurisprudential changes. If you have any doubts or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.

1. WHO IS THE DATA CONTROLLER?

Data Controller: FINCA SEGURÓ BODEGA S.L. with Tax ID (C.I.F.) B-54516398
Postal address: Finca Seguró s/n, Buzón 6, E-03579 Sella (Alicante)
Email: privacidad@fincaseguro.com

2. WHAT PERSONAL INFORMATION DO WE OBTAIN? The categories of data we process typically consist of:

Identification and contact data;
Personal characteristics data, such as gender, date and country of birth, nationality, and language;
Economic and transaction data;
Data relating to the history of contact with us;
Data relating to customer preferences and profiles, and commercial tracking data;
Consolidated data generated by website user navigation.

3. FOR WHAT PURPOSES DO WE PROCESS THIS DATA? We use them to send you commercial communications to the provided email addresses and to carry out statistics and improve the quality of our services.

4. TO WHOM MAY WE DISCLOSE YOUR DATA? We will only disclose your data by legal obligation or with your prior consent.

5. LEGAL BASIS FOR PROCESSING. The sending of non-personalized commercial communications, for example, newsletters, and the carrying out of statistics and quality surveys are based on our legitimate interest in evaluating and promoting our services and on your consent to receive such communications by electronic means.

6. HOW LONG WILL WE KEEP YOUR DATA? Data processed for commercial purposes are kept active as long as the interested party does not revoke their consent or request their deletion, and, in any case, during the periods provided for in applicable legal provisions and for the time necessary to address possible liabilities arising from the processing. The records on which the existence of your consent for the processing of your data for these purposes is documented, such as signed forms or logs of electronic form submissions, will be kept for the entire duration of the processing and the applicable statute of limitations periods.

However, at any time you may revoke your consent and object to the processing of your data for direct marketing purposes, including commercial profiling. In such a case, we will stop processing your personal information for such purposes. The withdrawal of your consent will not affect the lawfulness of the processing based on consent prior to its withdrawal.

Likewise, under certain conditions, you may request the portability of your data so that they are transmitted to another data controller.

You also have the right to file a claim with the Spanish Data Protection Agency or any other competent supervisory authority.

To revoke your consent to the sending of our commercial communications, it will be sufficient to send an email to: privacidad@fincaseguro.com.

You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency at http://www.aepd.es/.

III. VIDEO SURVEILLANCE PRIVACY POLICY

This policy is published at the corresponding URL.

1. WHO IS THE DATA CONTROLLER?

Data Controller: FINCA SEGURÓ BODEGA S.L. with Tax ID (C.I.F.) B-54516398
Postal address: Finca Seguró s/n, Buzón 6, E-03579 Sella (Alicante)
Email: privacidad@fincaseguro.com

2. WHAT PERSONAL INFORMATION DO WE OBTAIN? The data we process are those obtained from the video surveillance cameras installed for the security of the facilities.

3. FOR WHAT PURPOSE WILL WE PROCESS YOUR DATA? We will process the captured data for video surveillance and security purposes of the facilities.

4. HOW LONG WILL WE KEEP YOUR DATA? The data will be deleted within a maximum period of one month from the moment they were captured, without prejudice to their retention during the periods provided for in applicable legal provisions, for example, to prove the commission of acts that threaten the integrity of persons, property, or facilities.

5. LEGAL BASIS FOR PROCESSING The legal basis for the processing of data captured through the video surveillance system is the legitimate interest in ensuring the security of the facilities.

6. TO WHOM MAY WE DISCLOSE YOUR DATA? Your data will not be disclosed to third parties, except under legal obligation or protection.

7. WHAT ARE YOUR RIGHTS? You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access them. You may also request that your data be rectified if they are inaccurate or that incomplete data be completed, as well as request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. Under certain circumstances, you may request the restriction of the processing of your data. In such a case, we will only process the affected data for the formulation, exercise, or defense of claims or for the protection of the rights of other persons. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data, except for compelling legitimate grounds that override your interests, rights, and freedoms, or for the formulation, exercise, or defense of claims. Likewise, under certain conditions, you may request the portability of your data so that they are transmitted to another data controller. To exercise your rights, you must send us a request accompanied by a copy of your national identity document or other valid document that identifies you, by postal or electronic mail to the addresses indicated in the section “Who is the Data Controller?”. You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency at www.aepd.es/.