BOOKING CONDITIONS & PRIVACY

GENERAL BOOKING CONDITIONS

1. INTRODUCTION

The purpose of this document is to provide information about the general conditions applicable to the processing of bookings through the website www.fincaseguro.com (hereinafter “the Website”).

On the website you will find information regarding the availability of rooms, rates and the services of the Agrotourism «Finca Seguró». With the booking - whether via the website or by direct contact - a contract is created between the user and Finca Seguró Bodega S.L.

The processing of bookings implies full and unconditional acceptance of the legal notice, privacy policy and these general conditions (in their latest version). For this reason, we advise you to read these conditions before making your booking each time you access our website, as the website reserves the right to change, modify, add or remove any part of these conditions at any time.

2. LEGAL REGULATION

These general conditions are subject to the provisions of Law 7/1998, of 13 April on General Contracting Conditions, Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as well as all applicable tourism regulations and, collaterally, the Civil Code and the Commercial Code.

3. TERMS

The formalization of bookings through the Website is subject to the following clauses:

3.1. DECLARATIONS:

THE USER DECLARES:

That he or she is of legal age and has the full capacity to formalize the booking, declaring also that he or she understands all the conditions that are on the Website.

That the data provided when formalizing the booking are true, complete and concise.

That he or she confirms the requested booking, especially the dates indicated, the number of rooms and people, and the type of accommodation and regimen chosen.

3.2. ACCESS TO THE WEBSITE

Access to this website is the responsibility of the user.

3.3. CONTRACTING OF PRODUCTS AND SERVICES THROUGH THE WEBSITE:

• The booking includes the detailed services according to the booking conditions stipulated in the page from which the booking is requested or formalized.
• These general conditions must be accepted by you before formalizing the booking. The contract can be legitimately formalized in any of the languages available on the Website.

3.4. THE PROCESS OF BOOKING ON THE WEBSITE INVOLVES THE FOLLOWING STEPS:

• Availability: Search for dates, number of people and rooms.
• Choice of room type, rate and additional services
• Summary of the booking, collection of customer data and, where appropriate, payment via virtual POS.
• Booking confirmation
• Once the booking has been made, the emails and logs generated by the operation will be archived. The client will receive the details of the booking by e-mail, together with a number that will identify it (the locator).

3.5. PRICE AND PAYMENT:

• The conditions, price and payment of the planned stay are those expressly determined in the tariff conditions included in the page on which you make the booking.
• Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.
• The prices indicated on the Website are retail prices, VAT included. The transaction will be carried out in EUROS, whatever the origin of the customer.

3.6. CANCELLATIONS/MODIFICATIONS OF BOOKINGS, NO-SHOWS AND DAMAGE FEES:

• If the selected tariff does not provide any special cancellation conditions, the following rules apply:
  • Full refund for cancellations up to 7* days before check-in. After these 7* days but before check-in date, a 50% refund will be issued.
  • Guests who booked less than 7 days before the check-in date will receive a full refund for cancellations made within 48 hours of booking and at least 2 days before the check-in date. After that, the same rules apply as above.
  • No refund will be issued from the start of the planned stay.
  • *Exceptions for public holidays:
    For the public holidays from December 23rd to January 6th, the deadline for a full refund is 20 days (instead of 7 days).
• All applicable charges will be made to the bank card you provided at the time of your booking. You expressly consent to the performance of such charges to address possible penalties for cancellations, no-shows and damage fees.

3.7. NOTIFICATIONS

All notifications, requests and other communications made by the parties in relation to these general conditions must be made via email or through the contact form available on the website.

3.8. NULLITY OF CLAUSES

If one or more of the clauses included in these general conditions should be declared totally or partially null and void or ineffective, it shall only affect said provision or that part which has been so declared, and the general conditions shall subsist regarding everything else, with such provision (or the part of the same affected) being considered as not having been put in place.

3.9. ACCEPTANCE

The solicitation and formalization of the booking necessarily implies that you expressly accept each and every one of the present general conditions, considered as an integral part of the booking and completed under the conditions of the tariff and the specific applicable legislation.

3.10. APPLICABLE LAW AND COMPETENT JURISDICTION

This contract shall be governed by Spanish law, and to resolve any controversy that may arise with respect to its validity, execution, compliance or resolution, in whole or in part, the parties, expressly waiving any other jurisdiction that may apply to them, shall expressly submit to the jurisdiction of the Courts and Tribunals of the Province of Alicante (Spain).

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I PRIVACY POLICY

Please read this privacy policy carefully. In it you will find important information about the processing of your personal data and the rights recognized by the current legislation regarding the matter. We reserve the right to update our privacy policy at any time due to business decisions or to comply with possible legislative or jurisprudential changes. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you may contact us through the channels listed below.

You declare that any information with which you may provide us, now or in the future, is correct and truthful and that you shall undertake to alert us to any changes to the same. Where personal data of third parties is provided, you shall undertake to obtain the prior consent of those affected, and to inform them about the content of this policy.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

Responsible: FINCA SEGURÓ BODEGA S.L., C.I.F. B-54516398
Postal address: Finca Seguró s/n, Buzón 6, E-03579 Sella (Alicante)
Email: privacidad@fincaseguro.com

2. WHY WILL WE PROCESS YOUR DATA?

Data from will be processed to facilitate the administrative and economic management of the relationships they maintain with us and the fulfilment of our legal obligations. We will also process your data in order to keep you informed about our promotions and services.

3. HOW LONG WILL WE KEEP YOUR DATA?

In general, we will keep your data for the duration of your relationship with us and, in any event, for the periods provided for in the applicable legal provisions and for as long as is necessary to fulfil any possible responsibilities arising from the processing. We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected. Data processed for commercial purposes will remain on-file as long as you do not request their deletion.

4. LEGAL BASIS FOR THE PROCESSING

The legal basis for the processing of your personal data is the fulfilment of our legal obligations, and our legitimate interest in promoting our products or services and, if you have indicated so, your authorization to receive our communications by electronic means.

5. TO WHOM MAY WE DISCLOSE YOUR DATA?

Your data will only be communicated to third parties by legal obligation or when it is necessary for the provision of the requested services.

6. WHAT ARE YOUR RIGHTS?

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access them. You can also request that your data be rectified when they are inaccurate or that incomplete data be supplemented, as well as request their deletion if, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, you may request that the processing of your data be limited. In such cases, we will only process the data in question for the formulation, exercise or defence of claims or with a view to protecting the rights of others.

Under certain conditions, and on grounds relating to your particular situation, you may also object to the processing of your data. In this case we will stop processing the data, except where there are compelling legitimate reasons that prevail over your interests, rights and freedoms, or for the formulation, exercise or defence of claims.

You may revoke the consent you have given for certain purposes, without affecting the lawfulness of the processing based on the consent prior to its withdrawal and file a complaint with the Spanish Data Protection Agency.

We hereby inform you that the European Personal Data Protection Regulation also recognizes your right to the portability of your data.

To request your cancellation of treatments for commercial purposes you can send an email to the following email address: privacidad@fincaseguro.com

In order to exercise your rights, you must send us a request accompanied by a copy of your National Identity Document (or another valid document that can identify you) by post or e-mail to the addresses indicated in the ‘Who is responsible for processing your data?’ section.

You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency at: http://www.aepd.es/.

 

II MARKETING PRIVACY POLICY

This privacy policy applies to our commercial communications.

Please read it carefully. In it you will find important information about the processing of your personal data and the rights recognized by the current legislation regarding the matter.

We reserve the right to update our privacy policy at any time due to business decisions or to comply with possible legislative or jurisprudential changes. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you may contact us through the channels listed below.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

Responsible: FINCA SEGURÓ BODEGA S.L., C.I.F. B-54516398
Postal address: Finca Seguró s/n, Buzón 6, E-03579 Sella (Alicante)
Email: privacidad@fincaseguro.com

2. WHAT PERSONAL DATA DO WE OBTAIN?

The categories of data we process typically consist of:

• Identification and contact data
• Data on personal characteristics, such as gender, date and country of birth, nationality and language
• Economic and transaction data
• Data relating to your history of contact with ourselves
• Data on customer preferences and profiles, and on commercial monitoring
• Consolidated data generated from user website browsing.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

We use them to send you commercial communications to the email addresses provided, for statistical purposes, and to improve the quality of our services.

4. TO WHOM MAY WE DISCLOSE YOUR DATA?

Your data will only be disclosed if required by law or with your prior consent.

5. LEGAL BASIS FOR THE PROCESSING.

The dispatch of non-personalized commercial communications, such as newsletters, and the collection of quality statistics and surveys is based on our legitimate interest in evaluating and promoting our services and on your consent to receive such communications electronically.

6. HOW LONG WILL WE KEEP YOUR DATA?

Data processed for commercial purposes will be stored until such time as the data subject revokes his or her consent or requests its deletion and, in any event, for the periods stated in the applicable legal provisions and for the time necessary to fulfil any possible responsibilities arising from the processing. The media confirming your consent to the processing of your data for these purposes, such as signed forms or logs for sending electronic forms, will be kept for the duration of the processing and the applicable statutory timeframes.

7. WHAT ARE YOUR RIGHTS?

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access them. You can also request that your data be rectified when they are inaccurate or that incomplete data be supplemented, as well as request their deletion if, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, you may request that the processing of your data be limited. In such cases, we will only process the data in question for the formulation, exercise or defence of claims or with a view to protecting the rights of others.

Under certain conditions, and on grounds relating to your particular situation, you may also object to the processing of your data. In this case we will stop processing the data, except where there are compelling legitimate reasons that prevail over your interests, rights and freedoms, or for the formulation, exercise or defence of claims.

However, you may at any time revoke your consent and object to the processing of your data for direct marketing purposes, including commercial profiling. In such cases we will no longer process your personal information for such purposes. Withdrawal of your consent shall not affect the lawfulness of processing based on prior consent.

Likewise, under certain conditions, you may request the portability of your data so that it can be transmitted to another data controller.

You also have the right to file a complaint with the Spanish Data Protection Agency or any other competent control authority.

In order to exercise your rights, you must send us a request accompanied by a copy of your National Identity Document (or another valid document that can identify you) by post or e-mail to the addresses indicated in the ‘Who is responsible for processing your data?’ section.

To revoke your consent to the dispatch of our commercial communications, simply send an email to: privacidad@fincaseguro.com

You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency: http://www.aepd.es.

 

III VIDEO SURVEILLANCE PRIVACY POLICY

Please read this privacy policy carefully. In it you will find important information about the processing of your personal data and the rights recognized by the current legislation regarding the matter. We reserve the right to update our privacy policy at any time due to business decisions or to comply with possible legislative or jurisprudential changes. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you may contact us through the channels listed below.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

Responsible: FINCA SEGURÓ BODEGA S.L., C.I.F. B-54516398
Postal address: Finca Seguró s/n, Buzón 6, E-03579 Sella (Alicante)
Email: privacidad@fincaseguro.com

2. WHAT PERSONAL DATA DO WE OBTAIN?

We process the data obtained from the video surveillance cameras installed for the security of our facilities.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

We use captured data for the purposes of video surveillance and the security of our facilities.

4. HOW LONG WILL WE KEEP YOUR DATA?

The data will be erased within a maximum term of one month as of the day on which it was captured, without detriment to its conservation during the time stipulated in the applicable legal provisions, for example, to substantiate crimes against the integrity of people, property or facilities.

5. LEGAL BASIS FOR THE PROCESSING

The legal basis for the processing of data captured by the video surveillance system is the legitimate right to ensure the security of facilities.

6. TO WHOM MAY WE DISCLOSE YOUR DATA?

Your data will not be passed to third parties, except for legal protection.

7. WHAT ARE YOUR RIGHTS?

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it. You can also request that your data be rectified when it is inaccurate or that incomplete data be supplemented, as well as request its deletion if, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request that the processing of your data be limited. In such cases, we will only process the data in question for the formulation, exercise or defence of claims, or with a view to protecting the rights of others. In certain circumstances, and for motives pertaining to your particular situation, you may object to the processing of your data. In such cases we will no longer process your data, unless there are compelling legitimate grounds that take precedence over your interests, rights and freedoms, or for the formulation, exercise or defence of legal claims. Likewise, under certain conditions, you may request the portability of your data so that it can be transmitted to another data controller. In order to exercise your rights, you must send us a request accompanied by a copy of your National Identity Document (or another valid document that can identify you) by post or e-mail to the addresses indicated in the ‘Who is responsible for processing your data?’ section. You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency: http://www.aepd.es.